Grievance and Reporting Handling Process

Ability has established the "Grievance, Reporting handling, and Confidentiality Procedures ". After receiving reports, a task force leaded by Audit Office will take action to investigate the case. Complainants/reports may submit complaints and reports anonymously or with their names stated, providing specific evidence of the illegal activities. Complaints reports with insufficient information will not be accepted. Upon receiving a complaint case, the Company will form a special task force to investigate the case. Complaint/report cases involving ordinary employees should be reported to their department heads; cases involving directors or senior executives should be reported to independent directors. Ability will keep the identity of complainants and the content of their reports confidential and will complete the investigation as quickly as possible to ensure the safety of employees or external third parties. Complainants/reporters may report any illegal activities.

After receiving a grievance or report, the task force leaded by Audit Office will submit the report to relevant departments for a case review according to the complainants/reports handling system. Once the task force found that the report is based on facts after an investigation, an inter-departmental working group shall establish a project committee to review and judge the report. If it indeed violates ethical corporate management requirements, Ability will impose administrative punishments based on the severity of the circumstances, and will claim for restitution of unjust enrichment and take legal actions. In addition, relevant departments shall examine the internal control system and procedures, propose improvement measures to prevent the recurrence of such violations. Audit Office shall keep the written documents for the complainant/report, including the acceptance of the report, the investigation process, and the results of the investigation, for a retention period of five years. The documents may be kept in electronic form. If any litigation related to the complainant/report occurs before the expiry of the retention period, related materials shall be kept until the litigation is concluded.